Warranty Policy for F8 Marketplace

Introduction

At F8 Marketplace, we are committed to providing high-quality products and ensuring customer satisfaction. Our warranty policy is designed to offer peace of mind to our customers by protecting their purchases from manufacturing defects and other issues covered under the terms of the warranty.

Please read this warranty policy carefully to understand your rights and our responsibilities regarding warranty claims. By purchasing products from our website, you agree to the terms outlined in this policy.

1. Warranty Coverage

All products sold on F8 Marketplace are covered by a 3-month warranty unless otherwise stated. The warranty period starts from the date of delivery. 

2. What the Warranty Covers

The warranty covers the following issues:

• Faults to your device caused by technical defects.
• Products that fail to perform as advertised.

What the Warranty Does Not Cover:

• Damages caused by misuse, abuse, accidents, alterations, or modifications to the product.
• Normal wear and tear (e.g., fading of colors, battery deterioration, etc.).
• Damage caused by improper installation, maintenance, or unauthorized repair services.
• Issues due to the use of the product beyond its intended purpose.
• Liquid damage
•  Damaged caused by the environment or acts of nature (i.e., natural disasters) including bit not limited to flooding, fire, or frost.

3. How to make Warranty Claim

To file a warranty claim, follow the steps below:

1. Contact us
   • Reach out to our customer support team at support@f8marketplace.com or 01234 380890 within the warranty period.
   • Provide the order number, a detailed description of the issue, and supporting documentation (such as photos or videos of the defect).
2. Return Authorization
   
   • Upon reviewing your claim, our team will issue a Return Merchandise Authorization (RMA) number if the claim is valid.
   • Products returned without an RMA number will not be accepted.
3. Shipping the Product
   
   • You will be responsible for shipping the product back to us unless stated otherwise. In some cases, we may cover shipping costs depending on the issue and product.
   • Include the RMA number and a copy of the original purchase receipt in the package.
4. Inspection and Resolution
   
   • Once we receive the returned product, our team will inspect it to verify the issue.
   • If the product is found to be defective and covered by warranty, we will either:
     • Repair the product at no cost.
     • Replace the product with a similar refurbished unit.
     • Provide a refund if a repair or replacement is not feasible.
   • If the product is found to not be covered by the warranty, we will notify you of the options available (e.g., repair at your expense, return the product).

4. Exceptions and Limitations 

• The warranty is non-transferable and applies only to the original purchaser.
• This warranty policy applies only to products purchased directly from F8 Marketplace. Products purchased from third-party sellers or marketplaces may have different warranty coverage.
• Our liability under this warranty is limited to the replacement, repair, or refund of the defective product.
• Under no circumstances shall F8 Marketplace be liable for any indirect, incidental, or consequential damages.

5. Extended Warranties

For certain products, customers may have the option to purchase extended warranties. These extended warranties offer additional protection beyond the standard coverage period. If available, details and pricing will be provided at checkout.

6. Your Responsibilities

• Keep the original purchase receipt, as it will be required for any warranty claims.
• Promptly report any defects or issues as soon as they arise within the warranty period.

7. Amendments to the Warranty Policy

F8 Marketplace reserves the right to update or modify this warranty policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the warranty policy periodically for updates.

8. Contact Information

• Email: support@f8marketplace.com
• Phone: 01234 380890

By making a purchase on F8 Marketplace, you acknowledge that you have read and understood the terms of this warranty policy.