Refund and Returns Policy

Thank you for choosing F8 Marketplace for your IT needs. We strive to provide quality products and excellent customer service. If, for any reason, you are not satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy below for guidance on the process.

1. Returns

Eligibility for Returns:

• To be eligible for a return, the item must be unused and in the same condition that you received it.
• The return must be initiated within 30 days of the purchase date.
• Customized or specially ordered items may not be eligible for returns.

Return Process:

• To initiate a return, please contact our customer service team at returns@f8marketplace.com within the specified timeframe.
• Provide your order number, the reason for the return, and any relevant supporting information.
• Our customer service team will guide you through the return process, providing you with a return authorization if applicable.

Shipping Costs:

• Customers are responsible for the cost of shipping the returned items unless the return is due to a defect or an error on our part.

 

2. Exchanges

Eligibility for Exchanges:

• Items can be exchanged for a different size, model, or a similar item of equal value.
• The exchange request must be made within 30 days of the purchase date.
• The item must be in its original condition and packaging.

Exchange Process:

• Contact our customer service team at exchanges@f8marketplace.com to request an exchange.
• Provide your order number and details about the item you wish to exchange.
• Once approved, ship the item back to us, and we will process the exchange upon receipt.
• If the requested exchange item is unavailable, we will offer a suitable alternative or a refund.

Shipping Costs:

• Customers are responsible for return shipping costs unless the exchange is due to a defect or an error on our part.

 

3. Refunds

Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within a reasonable timeframe.

Exclusions:

• Refunds may not be applicable for certain items, such as gift cards, clearance items, or products that show signs of use or damage not due to manufacturing defects.

 

4. Damaged or Defective Items

Damaged Items:

• If your order arrives damaged, please contact us immediately at returns@f8marketplace.com with clear photos of the damaged product and packaging.
• We will work with you to replace the damaged items or issue a refund, as appropriate.

 

5. Contact Information

For any inquiries related to refunds and returns, please contact our customer service team:

Email: returns@f8marketplace.com

Phone: 01234 380890

Address: To be provided on request

Note: This Refund and Returns Policy is subject to change without prior notice. Please check our website or contact customer service for the most up-to-date information.